Important questions, answered clearly.

We support overseas families, older travellers, students and young adults, international clients and professional partners who need a trusted person to accompany someone or attend in their place. Every assignment is assessed individually.

As early as possible, particularly for international travel, complex transfers or additional support needs. We will also assess urgent requests when availability and the circumstances allow.

We normally need the dates, locations, itinerary, the person requiring support, mobility, health or communication needs, authorised contacts and the intended handover. We may ask for further information where it affects feasibility or safety.

Yes, where agreed. The starting point and end of responsibility are set out in the service plan, including who will receive the traveller at the destination.

We remain calm, establish the available options, keep the authorised contact informed and act within the agreed authority. Airlines and other third parties control their own decisions, so additional time, travel or accommodation may create further costs.

Before the assignment we agree who should be updated, by which channel and at which milestones. We then provide a clear handover or completion record at the end.

Potentially, provided the needs are disclosed in advance and fall within the assigned person’s competence, the agreed scope and our insurance. We may coordinate airport or airline assistance where appropriate.

No. We are not a medical transport or nursing service. We can provide agreed practical support and communication, but clinical care, medical decisions and medication management must remain with the traveller, family or appropriately qualified professionals.

Some assignments may be considered following an individual safeguarding and consent assessment. Age, airline rules, parental authority, route and handover arrangements must all be confirmed before we can accept the assignment.

International travel companion assignments start with an assignment and preparation fee from £300, plus £40 per hour of accompanied service. The final quotation reflects the itinerary, support needs, handover arrangements and complexity.

The companion’s flights, local transport, accommodation, meals and other necessary assignment expenses are separate from the professional fee. They are explained in the written quotation or agreed where an unexpected change occurs.

Relevant current documents will be available in the Documents section of Why Trust Us, or supplied directly where appropriate. Some records may be redacted to protect personal or commercially sensitive information.